Contents: Introduction -- Conflict in schools -- Complications of conflict in schools -- Mindset skills for successful conflict management -- Anticipate, analyze, act : a process for mediating conflicts -- Conflicts between teachers -- Conflicts between students -- Conflicts between staff and parents -- When the conflict is you -- Clarity and confidence.
Contents: Learning names the right way -- Interest surveys -- Banking time -- 2 x 10 conversations -- Affective statements -- Impromptu conferences -- Empathetic feedback -- Reconnecting after an absence -- Labeling emotions -- Solving problems (do the next right thing) -- Creating a welcoming classroom climate -- Class meetings -- Classroom sociograms -- The mask activity -- Asset mapping -- P…