APA Style

Carlaw, P, ;, D, V, K. (1999). The Big Book of Customer Service Training Games : Quick, Fun Activities for Training Customer Service Reps, Salespeople, and anyone Else Who Deals with Customers . : McGraw-Hill.

MLA Style

Carlaw, Peggy, ;, Deming,, Vasudha, K.. "The Big Book of Customer Service Training Games : Quick, Fun Activities for Training Customer Service Reps, Salespeople, and anyone Else Who Deals with Customers". : McGraw-Hill, 1999. BOOK.