APA Style

Brinkman, R, ;, K, R. (2003). Dealing with difficult people : 24 lessons for bringing out the best in everyone . : McGraw-Hill.

MLA Style

Brinkman, Rick, ;, Kirschner,, Rick. "Dealing with difficult people : 24 lessons for bringing out the best in everyone". : McGraw-Hill, 2003. BOOK.